Frequently Asked Questions

You can request an appointment directly from any “Book an Appointment” button on this website. Scheduling is handled through a secure platform separate from this site, where you will complete any required intake information.

Cancellation and rescheduling details are provided when you book, and are handled through the scheduling platform. If you need to change an appointment, please do so as early as you are able so the time can be offered to someone else.

Yes. Virtual care is central to this practice. Visits take place over secure video, and you can join from wherever you are most comfortable. Availability of virtual services depends on your location, clinical needs, and applicable licensing requirements.

It helps to have a current list of your medications, any recent laboratory results you have access to, and a note of the questions you most want answered. For virtual visits, a quiet space and a reliable internet connection make the visit go more smoothly.

Some conditions need hands-on examination, diagnostic testing, imaging, procedures, or treatment that cannot be provided during a virtual visit. Urgent in-person care may be more appropriate for injuries, possible fractures, cuts that may need stitches, worsening symptoms, persistent vomiting or diarrhea, high fever, or symptoms requiring an in-person examination. For potentially life-threatening symptoms such as chest pain, trouble breathing, signs of stroke, severe bleeding, loss of consciousness, severe allergic reaction, serious seizures, or serious injury, call 911 or go to the nearest Emergency Department.

Your provider will explain why an in-person evaluation may be needed and help guide you toward an appropriate level of care. The goal is to help you receive care in the setting best suited to your symptoms and healthcare needs. In-person visits with My Virtual Care NP are coming soon.

When clinically appropriate, your provider may discuss treatment options that include prescription medications. Prescribing decisions depend on your symptoms, medical history, individual healthcare needs, the limitations of virtual care, and applicable laws and clinical standards. Not every medication or condition can be managed virtually.

A smartphone, tablet or computer with a camera and microphone, a reliable internet connection, and a quiet, private place to talk.

Virtual care is currently available to patients physically located in Maryland and Virginia at the time of the visit. Our provider is licensed in Maryland and Virginia. Whether a specific visit can be conducted virtually depends on where you are located at the time of the appointment, your clinical needs, and applicable licensing requirements.

Virtual urgent care may be appropriate for many common, non-emergency health concerns, including cold and flu symptoms, cough, congestion, sore throat, allergies, mild stomach symptoms, urinary symptoms, minor skin concerns, headaches, medication-related concerns, and other appropriate stable conditions. Some symptoms require an in-person examination, testing, or emergency care. If your provider determines that virtual care is not the right setting for your concern, you will be guided toward the appropriate next step.

Some urinary symptoms may be appropriate for virtual evaluation depending on your symptoms, health history, and other clinical factors. Your provider may recommend testing or in-person evaluation when needed.

Some mild, stable respiratory concerns may be appropriate for virtual evaluation. Severe shortness of breath, rapidly worsening breathing difficulty, blue or gray lips, severe chest symptoms, or other potentially life-threatening breathing problems require emergency evaluation. Call 911 if you believe you are experiencing a medical emergency.

Some mild rashes and skin concerns may be appropriate for virtual evaluation when the affected area can be adequately assessed and the symptoms do not suggest an emergency. Your provider may recommend in-person evaluation when a physical examination, procedure, testing, or urgent treatment is needed.

Visits may include reviewing your blood sugar readings and A1C, medication management, nutrition and lifestyle counseling, weight-management support, diabetes education, monitoring for diabetes-related concerns, personalized health goals, and ongoing follow-up. Continuous glucose monitor (CGM) questions can be discussed when appropriate for you.

Follow-up timing depends on your individual health needs, treatment plan, medications, blood sugar control, laboratory results, and progress toward your health goals. Your provider will recommend an appropriate follow-up schedule based on your care plan.

Please see our Fees & Insurance page for the current status of each plan. We have not yet confirmed participation with any insurance plan, and some plans, including Kaiser Permanente, Cigna Healthcare, TRICARE and Johns Hopkins EHP, are not currently accepted. Self-pay visits are available. Coverage varies by plan, so please verify your benefits before your visit.

No. This website is not monitored for emergencies and cannot be used to obtain urgent help. If you are experiencing a medical emergency, call 911 or go to the nearest emergency department.

Call Support at 301-818-0736, email support@myvirtualcarenp.com, or use the contact form on this website. Please don't include detailed medical information in email, voicemail, text or the contact form — share it during your visit instead.